Shipping Info

Free on every order, tracked to your door, to more than 130 countries.

What it costs

Nothing. Shipping is free on every order with no minimum spend, wherever you are. There is one standard delivery service and its price is included in what you see at checkout. We do not offer a paid express option.

How long it actually takes

These are measured from our own orders rather than estimated, and they count business days from the moment you order to the moment the parcel is delivered:

Half of all orders arrive within 10 business days. Around 97% arrive within 18. Within that, getting an order picked, packed and scanned in by the carrier is the slower half — typically 3 to 6 business days — and the delivery leg itself is usually about a week.

We are not going to dress that up. A fortnight is a realistic expectation for most destinations, and if you need something sooner than that, we are not the right shop for this order.

Destinations that run longer

Mexico, Puerto Rico, Israel and Saudi Arabia consistently take about a week longer than everywhere else — closer to three weeks door to door. That is customs and last-mile handling in those markets rather than anything we do differently, but it is reliable enough that you should plan for it.

Where we ship

We have delivered orders to more than 130 countries and we ship worldwide. Just over half our orders go outside the United States. Any import duty or tax your country charges on the parcel is set by your own customs authority and is not something we collect or control.

Tracking

A tracking link is emailed to you as soon as your parcel is scanned in by the carrier, and you can look up any order at any time on the Track Your Order page. Tracking often goes quiet for several days while a parcel is in transit between countries — that is normal and does not mean it is lost.

If a parcel stalls or goes missing

Contact us and we will resend the order or refund it in full, whichever you prefer. You do not need to wait out any particular period first, and you do not need to prove the parcel is lost — if tracking has not moved and you are worried, that is reason enough to write to us. See the Refund Policy.

Out of stock

If something you ordered is unavailable we will email you with a revised date or offer you an alternative or a refund. We will not hold the rest of your order waiting for it without telling you.

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